Private room at Surrey Street, Bristol | Erasmus Play (2024)

1. The property offers a 7 Days Cooling Off Period wherein you can cancel your booking & your deposit will be refunded to you.

2. If you cancel your booking after the 7 day Cooling Off Period, you will remain liable for the weekly rent (for each and every week or part week) until the property is able to re-let the room. If they are able to re-let the room they will release you from the agreement upon payment of a £250 release fee which they will recover by retaining your deposit (which will not, therefore, be returned). If you have paid a lower deposit amount, that’s the amount that will be retained.

If the Student’s place at the University is withdrawn as a result of the Student’s visa being denied they may be eligible to be released from this booking provided the tenant supplies the property team with the following evidence:

1. A copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue.

The tenant must send the documents to the property team via email within 7 days from the date the relevant Visa rejection correspondence is received.

If the tenant is a prospective first year undergraduate student and the student’s offer of a place at the University is withdrawn by the University as a result of the student not having achieved the required entry grades, the tenant may be eligible to be released from the agreement provided the tenant supplies the property with the following evidence:

1. Evidence can be a written rejection letter from the University/College/UCAS, or a screenshot of the customer’s UCAS status along with the results etc.

These document(s) must be received by the property via email within 3 days from the date your results are published.

1. Once your cooling off period expires, you lose the right to cancel your tenancy. You are liable for the full rent unless a suitable replacement is found to take over your tenancy agreement.

2. Only when a suitable replacement has been found and they have completed their tenancy and paid any rent due, will you be released from your tenancy agreement, and the property will refund your deposit.

Note: There is a £50 variation of contract fee which the property team will recover by retaining part or all of your deposit.

1. When you accept your room offer, you’ll be asked to pay a deposit to secure your room. The deposit will depend on the room type you select. The deposit might change due to availability, please get in touch with your amber agent to know more.

2. Your deposit is secured with a deposit protection service and refunded at the end of your tenancy less any deductions and pending charges.

3. Please note you must have paid the rent due by the time you arrive to check in.

1. Online via by logging into your student account

2. At the property reception desk

3. By telephone to the property team

4. By bank transfer (please ensure you use your name and student ID as the payment reference).

International bank transfers may incur a charge from your own bank, so please make sure you account for this amount. You may also make payment by bank transfer. Please contact your property team directly.

Please note: The property does not take cash payments.

1. The property requires you to have a valid UK Guarantor if you wish to pay in instalments.

2. If you are unable to provide your own UK Guarantor, the property recommends the service of Housing Hand.

3. International Guarantors are not accepted by the property.

Located at Surrey St, Bristol, BS2, The Port On The Square Bristol student accommodation offers an exceptional living experience for those studying in the city. Boasting a range of room types, including Silver Studio, Gold Studio, Accessible Studio, and various ensuite options, The Port On The Square Bristol accommodates a diverse student community. Proximity to academic institutions is key; the property is conveniently situated near the BIMM, Bristol, the University of Bristol, and the University of the West of England, among others.

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